Customer Support

While there are a number of reasons why FCR Motion Technology sought to represent companies like Lenze, Motovario, Heidenhain, Intorq and others in Australia, the most important for us is that they provide exceptional  support to their agents and distributors which we, in turn, can deliver to our customers.

Consequently, when purchasing products from FCR Motion Technology you can expect complete after-sales assistance and customer support. We have been the Australian service Agent for Lenze and Heidenhain since 1978. This year we became the first accredited Motovario Assembly Centre in Austalia.

Support Services:

Help Desk

• Phone assistance for technical inquires.

On-site Service Calls

• On-site commissioning and breakdown assistance.

Systems and Software design

• Complete design service or assistance to incorporate our products into your design.

Training

• Dedicated courses on our Inverter and Servo products.

Electronic and Mechanical Repairs

• Fully equipped workshops with factory trained Engineers.